IVR Monitoring Telephone monitoring Vendor of IVR Systems

Our Services

IVR Design / Development

iFront End Technologies offers complete project life cycle (design, development and deployment) for your IVR projects. We leverage over 20 yrs of experience and the successful deployment of over 100 projects.

Highlights

* Gather business, functional and technical requirements.
* Create flowcharts and specification documents.
* Utilize best practices and trends.
* Vocabulary management (document, record, deployment), create a persona for your company.
* Unit test, QA test support and deploy to production.

IVR Support / Consulting

iFront End Technologies offers contract and non-contract support options for your IVR application and infrastructure. We also offer consulting services to plan a new or review your existing environment.

* 24/7 support available.
* Design technologies infrastructure (hardware, software, network, telecommunications, etc)
* Troubleshoot and find root cause for nagging issues.

Contact Center Consulting

iFront End Technologies is unbiased in the vendor review and recommendation for our customers. We make sure we find the right solution for the right price.

We make sure that the solution we recommend is fully integrated and scalable.

Are you ready for a new Contact Center infrastructure?
Let us guide your company through the process.

* We gather business, functional and technical requirements.
* We design custom IVR applications.
* We will analyze to see what newer technologies (VOIP, SIP, Speech Recognition, Text to Speech, Cloud SAS) can be leveraged.
* We provide RFP and facilitate vendor selection.
* We provide project management to ensure a successfull deployment.

Monitoring

iFront End Technologies can provide internal and external monitoring to ensure your support staff will be pro-active.

Internal

We provide custom solutions that will monitor applications, servers, and system logs for issues. When an issue is found, then automated alerts are sent.

External

We have a service call iMonitorIT". This service monitors your customer entry points (IVR, Customer service lines, Contact Center, Web, Email, Fax, Mobile) and send automated alerts to your support staff.
Learn more

IVR Interfaces

* Metavante

* FIS (Fidelity National Information Service)

* CTI (Cisco, Genesys, etc.)

* SQL Database (Oracle, MS SQL, PostgreSQL)

* Web Services

* Socket Processing

* McKesson Pharmacy Systems

* PDX Pharmacy EPS

* Don't see your interface... Contact Us!

Client Testimonial

iFront End Technologies has exceeded our expectations for support! They are always very responsive and go the "extra mile" to make sure our system and application is functioning at the highest. Our customers never know when we have system issues because of the design and support iFront End Technologies have provided.
- CalNational Bank
I work with many vendors and receive various quality of support from each. I can ultimately say that iFront End Technologies has provided the best support of all my vendors. They take the time to listen to my concerns and are pro-active on many situations.
- Toshiba America Business Solutions
When you process over 10 million calls a day... things can become stressful fast! iFront End Technologies are able to quickly focus on the issue, identify the root cause and provide resolution. They are a vendor we have grown to trust.
- Bank of America
During the growth of our company through acquisitions.. iFront End Technologies was able to quickly respond with immediate application modifications. They are an important vendor for our business and wish other vendors were more like them!
- US Bank
iFront End Technologies has supported our IVR application and system for over 10 years. They are quick to respond to our business needs and we depend on their support and expertise.
- NBC Universal Studios

1-877-385-5006